Terms & Conditions

Accuracy of Details

All information on the Ellersly House Hotel has been provided by the management. Whilst every effort has been made to ensure accuracy, please remember facilities and services may alter. The Ellersly House Hotel cannot be held responsible for any changes that arise or errors that might have occurred. All other details are accurate to the best of our knowledge at the time of publication. However, we cannot be held responsible for changes which occur from time to time.

Links

All links provided from  www.ellerslyhousehotel.co.uk are done so in good faith, to offer an additional facility to visitors of this site. The Ellersly is not responsible for any content held within any such websites, nor for any links contained in them. The inclusion of external links does not signify any endorsement by the Ellersly.

Payment of Accounts

Cheques are acceptable when supported by, and within the limits of, a current cheque card. The following credit cards are accepted: Visa, Mastercard, Maestro and American Express.

Cancellation Policy

Our cancellation policy is 24 hours prior to arrival. Cancellations must be made no later than 2pm on the day before you arrive. Any cancellations made within 24 hours of arrival will incur the first night’s charge. Any non–arrivals will also incur this charge. If you need to cancel, please contact the hotel to cancel and obtain a cancellation number.

Check In

Check in is by 2pm or possibly earlier by prior arrangement.

Check Out

Please check out of your room prior to 11.00am. Should you require to leave your luggage longer, this can be attended to at reception.

Valuables

The management cannot accept responsibility for guests' effects left on the premises, but a valuable item may be deposited for safekeeping against a receipt signed by the Manager or a member of reception staff. This receipt must be retained as it will be required as the authority for the item to be withdrawn from deposit.

Communications

Wireless internet is available in the Whisky Bar and Ellersly Lounge area of the hotel. Each bedroom also has a direct dial telephone.

Laundry Service

A laundry service, provided by a local company, is available, please ask at reception. This service is not available at weekends. Please ask at reception for a quotation and a due date for your laundry’s return.

Smoking

The hotel is totally non-smoking to comply with government legislation.